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Unable to connect to JIRA

Trey Waddell 5 years ago • updated by Weekdone 5 years ago 1

I can't seem to connect with JIRA, is this integration functioning properly?  I've tried different syntax with the URL, but it keeps giving me "Check JIRA address" error.  I'm using the syntax of jira.dev.company.com, am I missing something?  

Answer

Answer

Yes, the JIRA integration is functioning properly. If you type the jira.dev.company.com to your web browser - does it redirect you anywhere? Can you open this in your web browser: jira.dev.company.com/rest/api/2/serverInfo


And just in case: is your JIRA instance open to public? Ie. can you access it from home? If it's private then unortunately Weekdone cannot access it and cannot import your tasks.

Answer

Yes, the JIRA integration is functioning properly. If you type the jira.dev.company.com to your web browser - does it redirect you anywhere? Can you open this in your web browser: jira.dev.company.com/rest/api/2/serverInfo


And just in case: is your JIRA instance open to public? Ie. can you access it from home? If it's private then unortunately Weekdone cannot access it and cannot import your tasks.

I see, thanks for the help!  Yes, it is private, but I can access it at home.  I do get an "unauthorized" error message when attempting the rest url.  Thanks for your help, I'll contact our IT team and see if there are any options.